At SOFTON, customer satisfaction is our top priority. We strive to deliver high-quality, eco-friendly hygiene products and ensure a transparent and fair purchase experience.
We encourage customers to carefully review product details before placing an order. Our Cancellation, Refund, and Return policies are outlined below.
Cancellation Policy
- Once an order is successfully placed on www.softonproducts.com, it cannot be cancelled by the customer.
- SOFTON reserves the right to cancel any order at its discretion due to reasons such as:
- Stock unavailability
- Pricing or listing errors
- Operational or technical issues
Refund Policy
- If SOFTON cancels an order, the entire order amount will be refunded.
- Refunds will be processed through the same payment method used at the time of purchase,
in accordance with the payment gateway’s policies:
- Credit/Debit Card payments will be refunded to the original card
- Net banking or UPI payments will be refunded to the same account
- Refund processing timelines typically range between 7–10 business days, depending on the payment provider.
Return Policy (Damaged or Tampered Products)
- If you receive a product that is damaged, defective, or shows signs of tampering, please do not accept the delivery.
- Return the package to the delivery personnel immediately.
- Ensure the product and original packaging remain intact.
- Order ID / Invoice Number
- Brief description of the issue
- Photographic evidence (if available)
Important Notes
- Products once accepted will not be eligible for return unless a manufacturing defect is identified.
- Bulk and B2B orders may be governed by separate contractual terms agreed upon at the time of order confirmation.
- SOFTON reserves the right to modify this policy at any time without prior notice.