The terms “Company”, “We”, “Us”, and “Our” refer to SOFTON.
The terms “You”, “Your”, and “User” refer to any individual or business entity accessing or using our website.
This Privacy Policy constitutes an electronic record under the Information Technology Act, 2000, and the rules made thereunder, including amendments relating to electronic records and data protection. This document does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding agreement between You and SOFTON and governs your use of the website
www.softonproducts.com (“Website”). By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree, please do not use the Website.
This policy is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Consent
By providing your information or using the services offered on this Website, you expressly consent to the collection, storage, processing, and transfer of your personal and non-personal information in accordance with this Privacy Policy. Such use shall not result in any wrongful loss or gain to you or any other person.User Information We Collect
To access certain services or make purchases on our Website, you may be required to provide the following information:- Name
- Email address
- Contact number
- Billing and shipping address
- PIN/ZIP code
- Payment details (credit/debit card or other payment methods)
- Business or company details (for bulk/B2B orders)
- Any additional information voluntarily provided by you
- Process orders and bulk inquiries
- Improve user experience
- Communicate order and service-related updates
- Develop and enhance our products and services
Cookies & Tracking Technologies
To enhance user experience, SOFTON may use cookies and similar technologies to collect information such as:- Website traffic patterns
- User preferences
- Session data
Log Information
Our servers automatically collect limited technical information, including:- IP address
- Browser type
- Date and time of access
- Pages visited
Links to External Websites
Our Website may contain links to third-party websites. This Privacy Policy applies only to SOFTON’s Website. We are not responsible for the privacy practices, content, or security of external sites, and users access them at their own risk.Information Sharing & Disclosure
SOFTON does not sell or rent your personal information. We may share information only in the following circumstances: a) Legal Obligations When required by law, court order, or government authority for verification, investigation, prevention of fraud, cyber incidents, or enforcement of legal rights. b) Internal Processing Information may be shared with our employees, affiliates, or authorized service providers strictly for processing on our behalf, subject to confidentiality and data protection obligations.Information Security
We implement reasonable security practices to protect your data, including:- Secure servers and firewalls
- Restricted access controls
- Regular system reviews
Policy Updates
SOFTON may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised policy.Grievance Redressal
In accordance with the Information Technology Act, 2000, the contact details of our Grievance Officer are provided below:
Grievance Officer
SOFTON
📧 Email: info@softonproducts.com
🌐 Website: www.softonproducts.com
Any complaints, concerns, or queries regarding privacy or data usage should be submitted in writing or via email. We aim to resolve grievances in a timely manner.